Refund and Returns Policy - Lapzadazy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Lapzadazy itself. Nothing in this Policy is intended to limit your statutory rights in any way. Our returns policy will comply fully with the Consumer Protection Act (CPA). Where the CPA does not apply, the following returns policy will apply.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

package your products safely and securely for protection during transit;
clearly mark your return reference number on the outside of the parcel; and
include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Unwanted products

You can return an unwanted product to us at no charge, provided:

it is undamaged and unused, with the original labels and stickers still attached;
it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
it is not missing any accessories or parts;
it is not a custom-made product which cannot be resold;
you log a return within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective; and it is not one of the products listed below.

Changed your mind?

Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:

a product which has been personalised for you or made to your specifications.

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Want to exchange?

We will exchange your product for a variation, provided that such variation is available. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). We are entitled to inspect the product to validate your return. You will be responsible for the shipping and shipping costs required to return the product, as well as for the replacement product to be shipped.

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by emailing us. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Since all the products are hand-made, you can expect slight variations between products, and this is not seen as a defect.

The following will NOT be regarded as defects and will not entitle you to a return under this section:

faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from a failure to adequately care for the product;
damage arising from alterations to the product;
damage arising from placing hot objects on or under the product;
damage arising from water or other liquids;
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
where the product has been damaged by you, including water and liquid damage.

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).

You can do so by emailing us, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

Vouchers & Coupons

Wherever you have used a Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Voucher, but we will credit your account.

Charges

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse Lapzadazy for the cost of collecting the product from you and the cost of having the product returned to you.

Under no circumstances will donations be refunded.

Shipping

To return your product, you should contact us for our mailing address.

Unless the product is verified by Lapzadazy as defective, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.